Suspending a number will deactivate a number on the device while still saving it on the website

• 1. Click on the Edit icon for the number

• 2. Check the Suspended checkbox

• 3. Click Done

• 4. You will see the number and details have been struck through with a line

• 5. Remember to Sync to deactivate the number(s) on the device

Alternatively, to Suspend multiple numbers at once

• 1. Go to Access/Switch Numbers, click Export and choose the XLSX format option

• 2. Open the downloaded file and change the value in the Suspended column to TRUE for all the numbers you want to Suspend

• 3. Save the file

• 4. Go back to G-WEB PLUS and click Import

• 5. Browse and select the file

• 6. Click Upload

• 7. Click Update Access Number(s)

• 8. All the numbers you have Suspended will be struck through

• 9. Remember to Sync to deactivate the number(s) on the device

You can do this using Custom Fields

• 1. Click on the My Contacts tab

• 2. Click on Edit Custom Fields underneath the table

• 3. Type in the column names you would like (Field 1: Vehicle Registration, Field 2: Age)

• 4. You can add up to ten Custom Fields

• 5. Click Save, these fields will now be displayed everywhere on the site where there is a number

• 6. When you add a Contact, Switch Number, Access Number or Voice Number you will have the option to enter the text in these Custom Fields

No you don't. You can set a default configuration which will be applied to all new Access/Switch Numbers unless you specify otherwise

• 1. Click on the Access/Switch Numbers icon

• 2. Click on Set Permission Defaults under the table

• 3. Set up the IO Configuration that you want to make default

• 4. Click Done

• 5. Next time you add a number you will see there is a checkbox called Use Default IO Settings which is automatically checked. This means you can add the number and all other deatils and the IO Settings will be configured to your default automatically

• 6. If you want to set up a custom configuration just uncheck this box and change the IO Settings in the next step

Consider using the Import feature. You can download a Template and add your Access/Switch Numbers in Excel and then Upload this document to add the numbers in one shot.

Yes, you can

• 1. Click on the Access/Switch Numbers icon

• 2. Click on Export at the top of the page

• 3. An Excel file containing all the numbers will start downloading

• 4. Open the file and save it with a different name if you wish

• 5. You will see all your numbers and all the related settings

• 6. Edit the fields, add and delete numbers as you wish

• 7. Save your file

• 8. Go back to G-WEB PLUS and click on Import at the top of the page

• 9. Follow the prompts and upload your file

• 10. Make sure the Delete all Access/Switch Number(s) not listed in template checkbox is checked

• 11. Click Upload Access Number(s)

• 12. All numbers will be updated according to your Excel spreadsheet

• 13. After the update is comlete a pop up will show you how many numbers weere updated, added and deleted

• 14. It is good practice to Export the sheet again instead of keeping a copy on your machine in case you change things on the site like Custom Fields

Consider using My Contacts to manage numbers easily for your profile and not just per device

The following problems could cause the Import to fail

• 1. Have you downloaded the latest Template? The Template has changed since the G-WEB PLUS Facelift and you will have to download a new template or Export

• 2. Are all the relevant fields filled in with TRUE/FALSE for every number

• 3. An Access Number cannot activate a specific output by both Triggered by Missed Call AND SMS Output Message, only one may be selected

• 4. An Access Number cannot receive notifications for a specific input by both Input Triggers Missed Call AND SMS Output Message, only one may be selected

• 5. Make sure dates and times for Timed Accecss Control are in the correct format (yyyy-mm-dd hh:mm:ss AM/PM)

• 6. Are you sure the Template is for the correct device?

• 7. Download a new Template or Export again if you have changed Custom Fields

The following problems could cause the Import to fail

• 1. Download a new Template or Export again if you have changed Custom Fields

You will need to Clone the information from your old device onto the new device

• 1. Put the old SIM card in the new device

• 2. Power up and connect the device

• 3. Go to G-WEB PLUS and add the new device by clicking Add New Device

• 4. Once the device has been added successfully, select the old device and click Clone Selected Device

• 5. Choose the new device and follow the prompts

• 6. All your numbers and settings will be copied to the new device. Remember to Sync!

• 7. You can delete the old device from your profile if you want to

No you don't, you can use Cloning to copy all settings and numbers from one device to another

• 1. Make sure both devices have been added to your account

• 2. Change the settings and add all the numbers to one of the devices

• 3. Select the device with all the settings and numbers added and click Clone Selected Device

• 4. Choose the other device and follow the prompts

• 5. All numbers and settings will now be duplicated onto the device

• 6. Remember to Sync to apply the changes to the devices

Check the following possible causes

• 1. Is your phone set to Private Number? If so, switch this off so the device can see the number when you call it

• 2. has your device SIM card had Caller Identity enabled? If not you need to enable it by contacting your network provider. This is a common problem for Vodacom SIMs on the Messenger Package - you can check if your SIM is on Messenger Package by looking at the device's network balance message

• 3. Check that you are an Access/Switch Number and under the IO Settings for the output the Activate by Missed Call checkbox is checked

• 4. have you Synced the device successfully since you added your number? If not you need to Sync

• 5. Does your device have good signal strength? If not, the device could not even be getting your call

The following could be wrong

• 1. In the Transaction Logs page make sure that the Upload Transaction Logs During Sync checkbox is checked

• 2. Have you Synced successfully? If not, try Syncing

• 3. Transaction Logs could have been corrupted on the device, try sending the clear logs SMS Command and try syncing again

Is your device a G-SWITCH V1 & V2? If so this functionality is not supported

It is recommended that you update if a Firmware Upgrade is available

You need to use the Transfer Device feature

• 1. Click on the Transfer Device icon for the device

• 2. Enter the email of the client's user account (remember in order to Transfer the client must have already registered an account on G-WEB PLUS)

• 3. Click Validate Email

• 4. If the email is not registered on the system, double check that you have entered the email correctly otherwise the client has not set up an account yet and will have to do this first

• 5. Click Request Transfer

• 6. An email will be sent to the client and they can click either ACCEPT or DENY

• 7. Once they have clicked either ACCEPT or DENY an email will be sent to you notifying you of this

• 8. If they click ACCEPT the device will be gone from your profile and will appear on the client's profile

You can add your installer as a Secondary User. Secondary Users share ownership of a device with the Primary User

• 1. Click on the Secondary User icon for the device

• 2. Enter the email address of the installer. This must be the email associated with their G-WEB PLUS account

• 3. Click Validate User

• 4. If the email cannot be found make sure you have typed it in correctly and that you are using the correct email address

• 5. Choose between Read Only and Read and Modify Device. Read Only means that the installer will be able to Sync and view all settings and numbers but will not be able to change anything. Read and Modify Device means the installer will be able to see all details of the device and change them

• 6. Click Add User, an email will be sent to the installer asking them to ACCEPT or DENY

• 7. You will receive a notification as soon as they choose either ACCEPT or DENY

• 8. If they ACCEPT the device will be displayed on their account as a Secondary User device

You can limit this by changeing your Profile settings

• 1. Click on the My Profile tab

• 2. Look under Security Settings

• 3. You can choose between three access levels: Full Access, Partial Access and No Access

• 4. Once you have chosen an option click Done at the bottom of the page

If your Sync times out while Waiting for Device check the following

• 1. Is your device powered up with 12V-24V? Even if there is some power but not enough voltage the LEDs will be on but SMSs will not send

• 2. Does your device have network coverage

• 3. Is your SIM card registered and the mobile number is correct?

• 4. Does the SIM card have network credit? In order to Sync it will need to connect to the internet so make sure it doesn't just have an SMS bundle

• 5. Is the device password correct?

• 6. Is the device hardware correct? Check that the IMEI Number in General Settings matches the one on the board

• 7. Are there currently problems with the network operator? GSM is a "best effort" service and unfortunately sometimes the networks have problems

If it fails during the actual Sync check the following

• 1. The network coverage could be intermittent

• 2. Network credit has just run out

• 3. Corrupt data on device - use SMS Commands to Reset All and try Syncing again